We're glad you're here :-) but just in case you're not sure, the portal is the best way to log and review all of your tickets because....
Your ticket will be responded to faster! > You can let us know instantly what the category, urgency and impact your request is.
> Tickets from email default to low priority; they have to wait for an agent to read, categorise, assess their view of the impact and urgency, and update the ticket. Always use the portal for urgent issues.
See the latest updates on one or all tickets all in one place.
> Check if a ticket is being worked on by K3, or if it's waiting for you to respond. > We enable access for you to see all tickets for your whole company by default, not just your own tickets.
Some information can only be seen on the portal > It may not be formatted in a suitable way for email > See What can you see on the portal? for more information (only viewable once logged in)
The portal content and functionality is only available once you are logged in.
When logged in, the portal knows what product(s) your company has purchased from us, so you will only see relevant options and content
If you haven't already, please register to use the portal (see How to register to use the portal)
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